All new clients are required to pay a 20% deposit to secure their first booking, depending on the type of service the booking is for. This deposit is non-refundable and will come off the cost of your service on the day. Cancellation within 48 hours of the allotted appointment, will result in a loss of deposit.

Terms of Service Policies

APPOINTMENT POLICY

In the event that you can not attend your scheduled appointment, your deposit will be forfeited.

NO-SHOWS

Please let us know as soon as possible via phone call or text if you’re running late for your service and your hair stylist will do their best to accommodate. In the event that we can not fit you in, you will need to reschedule or cancel your appointment.

LATE ARRIVALS

Confirmation texts are sent out 72 hours and 24 hours prior to your upcoming appointment. Response to this message is required prior to your booking to secure it. Two attempts will be made to follow up clients that have not confirmed. If we have not received a response after these attempts, then your appointment will be cancelled.

CONFIRMATION TEXT

Prices above are a guide only. Exact prices cannot be given via phone, email, or socials, and are only confirmed in the salon upon consultation with your selected stylist. Prices are inclusive of GST. Afterpay is available.

PRICING + PAYMENTS

In the unlikely scenario that you are unhappy with your hair service, Studio Jaye offers adjustments for a two week period following the original appointment date. Adjustments are only provided by the original hairstylist.

RE-DOS

Online bookings are subject to change. Please ensure all details are accurate when booking online so we are able to contact you if required.

ONLINE BOOKINGS